Plenty of situations and circumstances can strike fear in the hearts of small business owners. There’s the potential for sagging sales and the reality of having to handle multiple roles. Also, there are the complexities of managing a staff of employees. Regardless of industry, most small businesses actually reside in the people business. Which makes it even more ironic that one of the most significant sources of dread among small business owners doesn’t even involve people. It’s the fear of automation and a hesitance to trust “the cloud.” As technology has evolved and cloud-based opportunities became increasingly available, the savviest of small business owners realized that the right move is to welcome automation, not fear it. If you’re someone who still isn’t sure if automation is for you, keep reading. We’ll explain automation and the cloud, why there’s nothing to be afraid of and how automation can improve your business.
Paperwork has long been a mainstay of the business world. Documents, reports, contracts, bills, invoices, protocols. It's a never-ending list, and it all eventually turns into skyscraping stacks of files. Those files cost businesses a surprisingly steep amount of time and money to produce, store and keep track of. Businesses and their executives are becoming increasingly aware of these costs, and many are setting their sights on paperless operations. In fact, according to Device Magic, 80 percent of small-to-midsize businesses (SMBs) want to cut paper processes out of their workflows. Because they have fewer employees and less large bureaucratic structures in place, small businesses are in a unique position to embrace a paperless business model. Here are a few reasons why the paper-based processes are costing your business more than you know.
Whether you're a [lumber, an HVAC professional, electrician, repairman, mover, painter, or a general contractor, you all have one thing in common: being on the move most of the day. These pros go from one job, or service request to another, and they also need to ensure they're following protocol and moving through their queues with efficiency and diligence. In the past, the only way to keep track of field-based employees was over the phone. For operations heads, this has long been a limiting and often flawed way to manage their workforce. While field workers update you and tell you where they are in the field, keeping track of them throughout the day can prove to be a challenge.
Business software today does more than just automate the various recurring tasks that come with managing a workforce. These platforms can show small business owners how to better market their business. By 2023, it's projected to be worth more than $600 billion. Because the industry is always introducing new technology, it can be hard to get a firm handle on the basics. Small businesses sometimes struggle to make sense of how they fit into the complicated world of new technology.
2019 is as good a time as ever for small business owners to start getting familiar with new technology. There are more options with greater functionalities at more reasonable price points than ever before. As the competition in industries, such as HVAC, retail, and utilities, becomes more aware of how these solutions can help their businesses, the case for seriously considering them only gets stronger. Below are several frequently asked questions about business and home service software—with a focus on their value for small businesses.
Conventional wisdom often suggests that while large corporations grow more advanced and sophisticated, small businesses retain a more old-fashioned identity. This may be true in some cases. Small businesses often operate on local or regional levels. As a result, they don't have to win customers in a national competitive landscape. Many rivals pour millions into new technologies and cutting-edge strategies for boosting profits. Further, their own rivals sometimes aren't especially forward-thinking, either. This eases the pressure on them to pick up on the latest business trends and evolve with them.
There are many incorrect assumptions about how software might negatively impact a business. These include misconceptions around the price, lack of obvious business benefits, or worries about how hard it is to use the software. These myths are particularly prevalent among small businesses. That’s a shame because in many ways small businesses stand to benefit the most from these platforms' features. Here are a few of the biggest and most enduring myths about business software.
Small business owners should never feel like they need to acquire business software simply for the sake of implementing the latest technology. Yes, the business software market is expanding rapidly and growing at a rate of eight percent a year. Its market share is now hundreds of billions of dollars, but that doesn't mean entrepreneurs should rush to purchase the latest platforms. Small businesses should take a careful and strategic approach to select software. They can do this by first examining their own objectives and identifying areas they want to improve on.
For small businesses, one of the keys to success is establishing consistent cash flow. Whether you own a three-man plumbing company or a small bakery, you need monthly revenue. Some small businesses can't afford to maintain a dedicated billing and invoicing department and as a result, the work of drawing up and sending out invoices falls to the owner, who already has a ton of other priorities to juggle. In other cases, small businesses may dedicate a specific time of the week to creating and sending invoices. Either way, the billing process can get slowed down, and maybe even delayed or overlooked altogether. Not getting those invoices out in a timely fashion can choke up cash flow and can cause stress. The latest small business software can bring major relief.
As a small business owner, there’s a good chance you’ve been in a position where you felt it best to go with your gut. There are times where taking an analytical approach and reviewing the facts to determine value is the right move. But, occasionally, there are rare opportunities where your gut and statistics align, and the answer is clear. Deciding to use home service software to augment your employee relations is one of those times, and we’re going to give you three reasons why. We think both your head and your gut will agree.
Business software can help you manage your workforce, budget, work orders, and billing and invoicing. But while a great deal of attention is being paid to how these platforms can enhance productivity and support optimization, they also create the foundation for powerful connections between businesses and their customers. Software focused on customers, is commonly referred to as a customer relationship manager (CRM). The most comprehensive CRMs can impact the way businesses access and interpret customer data, and launching marketing campaigns for securing retention. These programs transform phone calls, and even website visits into actionable data that feed conversions, retention, and growth. Here we share some of the ways in which this software can help your small business. Improving customer relationships and retention rates.