There’s a reason why you’re more likely to find an old “Yellow Pages” phonebook in an antique shop than someone’s home. Like rotary telephones, black and white televisions and typewriters before it, new technology basically left the printed directory in the dust. We all know most people now go online to gather information, but did you know 90% of American adults use the internet? And they’re not just searching for phone numbers either.
According to technology firm Insight, only 53 percent of small businesses currently have a website. In 2019, that statistic speaks to just how reluctant many small businesses are to invest in technology. Even in an era where the vast majority of people find local businesses through search engines, many entrepreneurs avoid this critical aspect. If nearly half of small businesses still don't have a website, it's probably safe to assume that even more are hesitant about business software. Small business owners worry that software solutions are too expensive and too complicated. Some feel that these platforms are exclusive to larger companies with the bandwidth to take on a major operational overhaul. Rather, it gives the impression they’re for "insiders" who can smoothly navigate a sophisticated technology landscape that’s rapidly evolving.